no dialling tone on landline

[oak1]

we have no dialling tone i borrowed a phone from my neighbour plugged this in the socket but this is also dead the problem lies with the line not the phone can you please arrange a engineer to call. thanks

[Steven_L]

Hey @oak1,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your landline at the moment, I have looked into this on our system and can see that there is an area issue that is affecting land lines at the moment, we have a current estimated fix time of 10am this morning for this to be resolved. the fault is logged under reference F009961152.

Regards,

Steven_L

[oak1]

1500hrs now and still no dialling tone what happened to 10am problem resolved,

[Steven_L]

Thanks for coming back to us @oak1, the time was estimated as I did say on my last post. 

I have looked into this again and the latest estimated fix time is now 4pm today.

Regards,

Steven_L

[oak1]

Guess what day 4 and still no dialling tone

[Kain_W]

Apologies for that oak1,

It appears the issue has been more complicated than previously determined, the estimated fix time has been pushed back until the 5th September at 4PM.

Regards,

[oak1]

Thanks can we claim for compensation

[Kain_W]

For any outage, if you have registered for the loss of service then it would follow our Automatic Compensation Scheme.

Many thanks,