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highfield1942
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no dialing tone on landline

For three days now my neighbour and I have no dialing tone only to be told there is no local fault. Obviously can't ring 150 and I can't have a conversation with a bot. We have both been with VM since the days of dial up.

If something isn't sorted I will cancel direct debit for phone and internet.

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Steven_L
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Re: no dialing tone on landline

Hey @highfield1942,

 

Welcome to the community and thanks for taking the time to post on our forums.

 

I have been able to locate your account via your profile and cannot see any area issues that would be causing the problems that you're having at the moment.

 

I have also checked the network myself and cannot see any issues there either, we need to send out a technician to look into this further.

 

To get this booked in we would need to confirm a few details via a private message, which I will drop over in a moment.

 

Regards,

Steven_L

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Steven_L
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Re: no dialing tone on landline

Thanks for confirming your details via a private message @highfield1942.

 

I have arranged for the appointment and you can find all the information that you need about your appointment on your online account and clicking My Account and Track Your Order.

 

Regards,

Steven_L

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