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plasser
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no dial tone

Hi i have no dial tone on my land line

I have done the service status checks numerouse times and it keeps on saying no fault found

I have brought a new phone which i have fully charged up and still no dial tone

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David_Bn
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Re: no dial tone

Thanks for your post on our Community Forums plasser, and a very warm welcome to you!

 

Sorry to hear you've been struggling to get a dial tone on the landline services.

 

Can you tell me if the landline phone is plugged into the master socket or an extension?

 

It would also be handy to know if there are any other pieces of equipment connected to the phone line, if there is, can you please remove these and see if you can obtain a dial tone, with the handset plugged into the master socket?

 

Kindest regards,

 

David_BN

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plasser
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Re: no dial tone

It is plugged into the master socket and no other equipment is plugged in
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David_Bn
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Re: no dial tone

Thanks for coming back to me and confirming

 

I've seeked to book an engineer to visit your property to have this resolved

 

Please access your self-care account to see when this is due to take place, and you're welcome to alter this visit to a more suitable time and date if required

 

Kindest regards,

 

David_Bn

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