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am283
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no dial tone

How do get someone to come out and look at my home phone? I've done the checks online and still no dial tone. Tried calling the number it suggested but this was just automated and sent me back to the same online advice. There doesn't seem to be a way of getting in touch with anyone...

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Lisa_CC
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Re: no dial tone

A very warm welcome to our Community Forum am283 and sorry to hear about your landline.

 

I've had a peek at your details using the information we have on here and can see that the telephone routing details looks fine. However as there is no dial tone, I've arranged for an engineer to take a look as it sounds like a physical fault. You can see the details via your online account and re-arrange it if necessary. Do let us know how it goes 🙂

 

Thanks,

 

Lisa

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Lisa_CC
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Re: no dial tone

Sorry, I forgot to @ @am283 in case you haven't subscribed to your thread with regards to the engineer visit.

 

Thanks,

 

Lisa

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am283
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Re: no dial tone

Thanks. I’m on my online account but can’t see anything about an engineer - where do I find this?

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Lisa_CC
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Re: no dial tone

Hi am283,

 

Please see this link on where it should be but for yours, it may be too soon to pop up. I'll send you a Private Message to confirm the date and time 🙂

 

Thanks,

 

Lisa  

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