Thank you for coming back to us. I have taken a look at our systems and cannot see anything that should be causing these drop out issues. I also have taken a look at the area and there are currently no issues reported or anything that looks out of specification to warrant network investigations. As broadband is becoming increasingly more used at home, overall WiFi performance may start to show some affects of this. We do recommend connecting into the router whenever you can, though we know this is not always possible.
If you have connection issues over the WiFi, I recommend downloading our Connect app to see if you are getting a strong/stable signal into the rooms of your home. If the connection is weak, it will look like the internet drops off the device. If you do have blackspots in the home, we have WiFi Pods available to boost a strong signal further.
Please let me know if you have any further questions or concerns, we'll be here to help if needed.