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smeah
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no dial tone since yesterday

No dial tone or no service on my landline since noticing it yesterday.

Service status on website just makes me go round in circles!

Been ringing and on hold for 60-75 minutes and then line cuts off

 

Please help

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Martin_N
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Re: no dial tone since yesterday

Hi smeah,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the landline issue you're having. 

 

What I will do is private message you so we can look into this further. 

 

^Martin

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AFewScoops
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Re: no dial tone since yesterday

Hi Smeah

Was wondering if you have tested the phone line with another phone?

It is not impossible to get through to VM but it is challenging during the current crisis as are many other aspects of life right now.

If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Last time I had an issue with my landline I went to the service status page:

https://my.virginmedia.com/faults/service-status

From there I ran the phone test and was given an option to book a tech visit online.  Anecdotal evidence on the forum suggest that this may not work now, but worth a try.

Or you can wait for one of the forum team to get to this thread, which usually also takes a few days and they can help you book a tech visit.

 

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