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no dial tone on landline

Daydreamer-3
Joining in

We have no dial tone on landline have tried both cordless and corded phone but neither work.  If you ring landline number from mobile its ringing out on mobile as if phone is working correctly but not ringing in out on phone connected to landline.  

Have ran a service status and it comes up no known issues.   Phone is plugged into wall connection.

Any help appreciated

Thank you

7 REPLIES 7

Ashleigh_C
Forum Team
Forum Team

Hi there @Daydreamer-3

 

Thank you so much for your post and welcome back to the forums, it's great to have you back! 

 

I am so sorry to hear that you are facing this issue with your landline! 

 

Can I ask if this is connected at an extension or main socket, also is there any other equipment attached at this point? 

 

Have you been able to try another handset at the connection at all? 

 

Thank you. 

Hi Ashleigh 

Thank for getting back to me.   It's the main socket into the house.

I've tried 2 different telephones one cordless and one corded, no dial tone on either - only the telephone is connected to socket.

 

 

Thank you for confirming @Daydreamer-3

 

I think it would be best for us to arrange for an engineer to come out and take a look for us. 

 

I will pop you a PM now so we can arrange this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

 

Thank you. 

Hello again, 

 

Thanks so much for your private message and confirming your address, I have now booked you a visit for your loss of dial tone – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

 

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
 

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

 

Thank you.
 

Thank you 

Hi just to let you know Ian the engineer just been.  Phone all sorted he's upgraded the telephone connection through the hub.  All working fine.

He's also tested Internet it was slightly out he's sorted that out too for us.

Thanks for all your help everyone 👍

Thanks for the update Daydreamer-3 and we're really happy to hear Ian was able to fully resolve the landline issue and help with the broadband 🤘

 

If you need us again in the future, please don't hesitate to give us a shout 📢

 

Rob