thank you for replying to earlier message i'm so sorry I accidently deleted your message.
No dial tone on land line.
The socket being used is the main telephone socket and we only have the telephone attached to it no other equipment.
Yes have tried two different phone cordless and corded but no dial tone on either.
If i ring the landline number from mobile its ring out on mobile but not on landline in house.
I can see that you are back in conversation with Ash via private message now. Hopefully they'll be able to get this sorted for you.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).