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no dial tone just cracking sound on landline

fergmaun
Tuning in

Came back from holiday last night.

No dail tone just cracking sound for in and out calls on landline connected to wall socket.

This may have been off for some time.

Please can I get this fixed promptly as missing out on my phone allowance.

Charles Maunsell

 

 

2 REPLIES 2

Ayisha_B
Forum Team
Forum Team

Hi @fergmaun 

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear you're having some issues with your landline. 

We have some self care checks here that may help - Why is my Virgin landline not working?

If you continue to still encounter the same issue, then please respond to my PM 📩 so I can assist further. 

Thanks 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ayisha_B
Forum Team
Forum Team

Thanks for confirming the requested details via PM @fergmaun 
I've booked a technician for you to come out and have a look into the issue with the landline. You can find confirmation of the visit via your 👉 online account.

Please let me know if there are any problems with the date or time and I can look to reschedule this for you. In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless:

•The technician diagnoses the faults as not being caused by our network/equipment 
•The technician discovers that the fault or problem relates to your equipment
•The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the visit goes!


 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs