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esox1112
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no dial tone/does not ring if called

My mum who is 85 has had two visits from engineers regarding this issue first said could not find anything wrong maybe its your phone(brand new)and my home phone also does the same,second engineer replaced socket but issue still remains dont think this is acceptable in these trying times,especially when people need to get hold of my Mum to make sure she is ok

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Lisa_CC
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Re: no dial tone/does not ring if called

Hi there esox1112,

 

I'm sorry to hear about your mum's landline problem and that we've been unable to resolve it despite the engineer visits. I'm going to send you a Private Message so I can get some more details and take a look.

 

Please reply back to it so I can help.

 

Thanks,

 

Lisa

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Lisa_CC
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Re: no dial tone/does not ring if called

Thanks for the details via Private Message @esox1112 and I can confirm that an engineer has been booked to look at your mum's telephone line. The booking details will be on your mum's online account and if the date and time is inconvenient, it can be re-arranged on there also.

 

Do let us know how the visit goes.

 

Thanks,

 

Lisa

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