had an engineer out to fix a problem with the phone not ringing when we were called, this has been sorted, but since the repair there is no 1471 or caller id, which we had before, spent hours trying to get in touch with virgin but with no luck, anyone help thankyou.
Welcome to our Community and thanks so much for your first post - I was sorry to understand that you've had some issues with a couple of call features since your visit.
I have taken a closer look at your account and can see that after the visit, we had not updated the line and activated the features; I am sorry about that. I can confirm that this has now been done for you - you should find them working again in around 24 hours.
Please do check again tomorrow and if you're still having issues, let me know and we'll check this end for updates.
Hi , i would like to say thanks to Katie of the forum team,you said to get in touch if there are still issues, we have now got caller id back but still no 1471, it still says that this service is not available from this line. Hope to here from you soon thanks.