new voip line rig ever 50 minutes on the dot

[rmd69]

Hi,  i have just been switched from the traditional land line to VOIP, for some reason every 50 minutes the phone rings once then cuts off no number on caller display , it all working correctly receiving and calling ok apart from the Phantom calls, I have looked at all other appliances to see if this could be triggering the phone ie alarms cctv and heating , any ideas virgin said it was the bt phone but removed everything and put i a non bt phone still doing it 

[Lynseth1975]

Hello, just wondering did this ever get resolved? My new virgin landline is doing exactly the same, ringing once every 50 minutes, so annoying! Has done it since installation a couple of weeks ago, the phone has never done this before. Thanks

[rmd69]

nope still doing it drives us nuts 

if you get a resolution let me know

[Lynseth1975]

Oh no! Ok will do, you too please 

[Robert_P]

Hello Lynseth1975

Sorry to hear of the landline issues experienced since the changes to your landline, we understand the frustration this is causing and you raising it via the forums. Welcome to the community.

This has been raised for investigation by our support team who are currently looking into this with a view to fully resolving this as quickly as possible. Once we get an update on this we will let you know.

Rob

[rmd69]

hi rob can you raise a ticket for me 2

regards mel

[Robert_P · Accepted solution]

It is a general ticket for the wider issue rmd69 so once resolved we will be able to implement any resolution required but it is still being looked into at present.

Rob

[rmd69]

thanks for that 

[Robert_P]

No worries rmd69, as soon as we get an update we will let you know. 

Rob

[dgray]

I also have this issue, it's maddening. Is there a fix for this already? It has been several months. Is there a ticket reference we can track the issue with?

Cheers