Virgin Media Community

[uandme2]

I am sure you did not mean to inconvenience two vulnerable pensioners but we now have no easy access to the telephone. We had to bring it upstairs to connect to hub.

What can be done to rectify this problem

[goslow · Accepted solution]

VM should offer to reconnect your extensions to the phone socket on the hub for free as part of the switchover process. Details at the link below

https://www.virginmedia.com/help/home-phone/virginphone

One of the VM forum team should reply here shortly and help you.

[Paulina_Z]

Hi @uandme2,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've had some trouble with your landline since the home phone switch over.

We'll be more than happy to see what we can do to help in your situation. I will send you a Private Message to confirm a few details and then have a technician appointment arranged to see what we can do to help. 

Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.