VM's security checks do involve asking for three characters from the customer's memorable word. Bank sort code has been mentioned before on the forums. Not a great piece of info to request IMO and VM could certainly make some improvements to their customer validation procedures.
One of the VM forum team should be able to help with your phone fault. This may, however, lead to them asking you for similar details via a private message (not visible on the public forum). VM staff on here are identified by 'Forum Team' under their forum name, alongside the VM infinity logo. They will normally reply within a day or two.
Welcome to our Community Forums and thanks for posting.
I am sorry this has caused some concerns. I have taken a look at the account and can see you contacted our team on 29th June and it was my colleague who tried completing DPA with you. We do ask for secondary DPA questions if the characters from the memorable word do not match.
In regards to the phone fault, I understand you have a dial tone now but no incoming calls. Can I ask if you have gone through the basic checks listed here at all or tried an alternative handset?
If the issue persists, I will need to arrange an engineer for you.
my landline. Can VM please sort this. ? Is it possible to change my phone number?
Are you able to say why you want to change your number (is it linked to the above issue and/or the call to VM/'Freddy')?
Be aware that if you change your landline number, your 'new' replacement number will actually come from a pool of recycled phone numbers allocated to VM. The replacement number may potentially bring with it its own set of problems, especially if it has been previously used in connection with any business or has fallen out of use previously because of nuisance calls.