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line cord error

Pierre61
Joining in

Hi,

Home phone showing line cord error for past ten days or so. Tried two different phones in test socket with no success.  I assume it's a VM fault. Website sends you round in circles, probably by design.

Any idea's?

Thanks,

Peter

4 REPLIES 4

Akua_A
Forum Team
Forum Team

Hi @Pierre61 

Welcome to our community forums and thank you for your first post. 

Sorry to hear your landline has been down for an ongoing amount of time. We can understand the inconvenience caused and we want to best help.  Just to confirm, has your landline been part of the switchover as seen here https://www.virginmedia.com/help/landline/fibre-phone-faqs Has an adapter been sent out to you with instructions regarding this change?

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi,

No. We had an email that it would happen in the future but nothing else yet.

Thanks

In this case, I am sending you a private message to best help you. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Akua_A
Forum Team
Forum Team

No problem at all @Pierre61 

Please let me know how the appointment goes and if you need any further help.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs