Help please, "line cord error" showing on phone screen. There is no problem with phone itselfas I have tested it on a neighbours socket and it sends and receives calls perfectly. I have also tried an alternative working phone in my socket. The Service Status states "sorry we couldn't complete the running test because it was taking longer than it should. Would appreciate any advise asap. Thank you
Same here. Phones are working on a different line, everything plugged in, nothing changed. I also get the Service Status "sorry we couldn't complete the running test because it was taking longer than it should." Sounds like a general issue. I need my phone
Hi, having reported the fault to Virgin on the morning of Monday 17th August, I am still unable to make or receive calls from my virgin land line. The message "line cord error" remains on the phone screen. The phone itself works perfectly when plugged into a neighbours line. I have also tested a neighbours perfectly working phone in my line and the same error message appears.
Does anyone know the email address of Virgin, in order to make a complaint? Thank you
@johnC9 Just noticed you already had a thread for this issue. Please don't create multiple threads for the same issue, it doesn't get your issue resolved any quicker and is against the forum rules. I have merged your threads.
When you say you reported the issue, do you mean just via this forum? This is not the quickest way to get a response for an issue like this. Calling VM support or using their messaging service is the best way to alert them to a fault.
Hi SCA1972, I originally reported the fault on their 0345 number even though it was impossible to actually speak to anyone (I do not have a virgin mobile). Since then I have had text correspondence where each and every day I have been led to believe that I would have the fault rectified. I was totally unaware that I had created a new thread. This is my first time on this or any other forum. JOHNC9