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line cord error - Landline not working for around 4 days. Completed checks suggested.

Joining in

According to Status Check there's nothing wrong. This is not the first time for this problem as happened a few weeks ago but sorted itself out.



Forum Team
Forum Team

Thanks for your post on our Community Forums @c1ark323, and a very warm welcome to you!

Sorry to hear of the issues with the landline services.

Can you please advise me of the following, so we can get a better idea of your setup; 

Is you're handset is connected to the master socket within your property, or if this is an extension socket?

Have you possibly been able to try and alternative handset?

Do you currently have a dial tone?

Kindest regards,


Handset connected to main socket.  Do not have an alternative handset.  No dial tone.  Handset does not work in the "test" socket of the master socket.

Thanks for coming back to me @c1ark323 and confirming for me.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,


Thanks for coming back to me over private message @c1ark323, I've been able to book in an engineer appointment for you.

Furthermore, I'd need to advise that;

There will be no charge for this visit unless:

  • The technician diagnoses the faults as not being caused by our network/equipment
  • The technician discovers that the fault or problem relates to your equipment
  • The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

We will continue to monitor your services and if we can see that the fault has cleared and the visit is no longer required we will cancel the appointment and let you know by text and email.

Kindest regards,


Hi David.  Many thanks for booking an engineer appointment.  How is proposed date and time of appointment advised to us?  Kind regards  Adrian

Thanks for coming back to me @c1ark323, are you able to access your MyVM account to view this appointment?

Kindest regards,