on 12-09-2022 16:06
Needing help arise . had few calls re change of landline phone to WFI fibre optic ?
My husband has a community alarm with fall bracelet ,i.e. he falls they call me via there system linked to the landline. I have tired to explain it will not work with out the landline element . I have called the service that provide the alarm through my local council and they confirm i NEED a land line for the system to work. any one else with same problem , I'm very concerned
on 12-09-2022 16:17
Hey @DPKR,
Welcome to the community and thanks for taking the time to post your issue on the forums.
The phone system via fibre optic would still compatible with the alarm system that you have, the only issue that could arise is if the broadband service goes down as the emergency back up line that would be attached to your system would only be able to call 999 not your mobile number.
Regards,
Steven_L
12-09-2022 16:18 - edited 12-09-2022 16:20
@DPKR wrote:Needing help arise . had few calls re change of landline phone to WFI fibre optic ?
My husband has a community alarm with fall bracelet ,i.e. he falls they call me via there system linked to the landline. I have tired to explain it will not work with out the landline element . I have called the service that provide the alarm through my local council and they confirm i NEED a land line for the system to work. any one else with same problem , I'm very concerned
The care alarm should still work with new VM phone line via the hub, but the phone line through the hub is dependent on the VM hub working (e.g. the phone line won't work in a power cut, for example).
VM will offer you an emergency backup line to make 999 only calls (which is essentially a mobile SIM connected inside a normal phone handset). This won't really be a suitable backup replacement for a fall alarm.
The care alarm companies have been very slow off the mark in responding to the pending landline changes (which will apply to all phone companies).
In the situation you have described, the care alarm company should be offering you an alternative kind of system which dials out via the mobile network (or alternatively a care unit base station which can automatically switch over to a mobile connection if the landline goes down for any reason).
on 12-09-2022 16:21
on 12-09-2022 16:26
Thanks Steven, idea of the alarm is avoid dialling 999 ! This is all new news to me , my provider of the alarm had no idea what i was talking about ! Just feeling pretty stressed have more than enough to deal with with out this
VM folks that called me did not or could not understand my concern
on 12-09-2022 16:33
Thanks for coming back to us @DPKR but as @BenMcr has stated that the health care companies, should have been made aware of this as the older phone lines are being closed down as per a government directive to achieve this before 2025 so I'm not sure why they have told you that, more information about the changes to the services can be found here on the government site and from our own site here.
Regards,
Steven_L