Virgin Media Community

[gcalderbank]

I have had no dialing tone for over 36 hours and cant get any help on line or phone. I know the reason for the fault as it has happened before, we had a short power outage on Sun05/06/22 about midnight,  after a power outage the landline stops working and I assume needs a reset somewhere, this is normally done after a few hours but not this time its so frustrating as virgin are still going to charge me even though I have no service. Can someone from Virgin expedite this fault please.             Geoff Calderbank

post code BL5 3EL

[Matthew_ML]

Hey gcalderbank, thank you for reaching out and I am so sorry to hear you've had no dialling tone for over 36 hours now.

I have checked out systems and I cannot see any outages / planned work.

I would like to look into this personally for you, so please can you look our for the purple envelope. Thanks 

[Matthew_ML]

Hey gcalderbank, okay thank you for getting back to me.

I am very happy to hear you phone is working as normal.

If there is anything else I can help you with, you know where to find us. Thanks