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landline switch to fibre

Tuning in

Hi im posting this for my auntie as shes the account holder weve tried to switch the landline to fibre with the adapter as required and followed all the instructions but nothing is happening and now our line is dead we need the landline as my auntie is a pensioner and im autistic how do we go about booking an engineer to get this sorted so we can get this up and running again 


Forum Team (Retired)
Forum Team (Retired)

Hi @thomas9527,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that your auntie is having some issues with her landline connection after the Home Phone Switchover! I can understand how frustrating this can be. 

Have you taken a look at our Home Phone Switchover FAQ page to see if this can assist with the install? Have you tried to reboot the broadband Hub to see if this can resolve the issue? 

Please check the connections and reboot the Hub as this can sometimes resolve the issue right after install. If this has not worked, please get back in touch so we can help.

Thank you. 

Forum Team

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hi it didnt work but ive just checked via the my virgin media app on the service status page and apparently theres a fault to be fixed by 10:45 pm tonight i will leave it for now and then get back in touch tomorrow morning

Thanks for coming back to us thomas9527 and please let us know if you're still haven't got service after the local area fault has been resolved.

Kind Regards,


just thought id update and say everything is working now and we now have a phone connection via the hub many thanks 

Really appreciate you getting back to us with that update thomas9527 and we're glad to hear that your services are now up and running 🙂

Please let us know, if you have any further issues.

Kind Regards,