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unlucky1
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landline problem

I have a problem with my landline again,cannot receive incoming phone calls but can call out.Did a service check and it reports no problems.Tried two other handsets and get the same result so i need an engineer.

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John_GS
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Re: landline problem

Hi unlucky1

 

Thanks for getting in touch. Apologies for the incoming call issue on the landline. I've ran some checks here and no issues are showing, no outages etc. 

 

I presume because you can call out, does this mean you have a dial tone on your landline? Also, is it all calls that can't get through or certain numbers? 

 

Thanks for confirming about the different handsets as well 🙂

 

Kind regards,

John_GS
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unlucky1
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Re: landline problem

Hello john,

Thanks for getting in touch,the answer to your question is that all numbers cannot contact me.Yes there is a dailing tone where do i go from here?.

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John_GS
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Re: landline problem

Thanks for coming back to me.

 

I can see you've already called in since replying and we've booked a tech out. 

 

This can be tracked here

 

Let us know how it goes

 

Kind regards,

John_GS
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unlucky1
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Re: landline problem

Landline came back on so cancelled the engineer,got two people to ring me and everything OK.But since then keep getting same fault on and off.

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Ayisha_B
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Re: landline problem

Hi @unlucky1

 

Thanks for the update.

 

If the fault keeps coming back on and off, I think its best we get another appointment scheduled for you so a technician can come out and look into this.

 

Will pop you a PM now 🙂

Ayisha_B
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Ayisha_B
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Re: landline problem

Thanks for confirming the details as requested via PM @unlucky1

 

I have booked the first available appointment for you. You can find confirmation of this via your online account and can also re-schedule if this is unsuitable. 

 

Let us know how the visit goes 🙂

Ayisha_B
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