Virgin Media Community

[unlucky1]

I have a problem with my landline again,cannot receive incoming phone calls but can call out.Did a service check and it reports no problems.Tried two other handsets and get the same result so i need an engineer.

[John_GS]

Hi unlucky1

Thanks for getting in touch. Apologies for the incoming call issue on the landline. I've ran some checks here and no issues are showing, no outages etc. 

I presume because you can call out, does this mean you have a dial tone on your landline? Also, is it all calls that can't get through or certain numbers? 

Thanks for confirming about the different handsets as well 🙂

Kind regards,

[unlucky1]

Hello john,

Thanks for getting in touch,the answer to your question is that all numbers cannot contact me.Yes there is a dailing tone where do i go from here?.

[John_GS · Accepted solution]

Thanks for coming back to me.

I can see you've already called in since replying and we've booked a tech out. 

This can be tracked here

Let us know how it goes

Kind regards,

[unlucky1]

Landline came back on so cancelled the engineer,got two people to ring me and everything OK.But since then keep getting same fault on and off.

[Ayisha_B]

Hi @unlucky1

Thanks for the update.

If the fault keeps coming back on and off, I think its best we get another appointment scheduled for you so a technician can come out and look into this.

Will pop you a PM now 🙂

[Ayisha_B]

Thanks for confirming the details as requested via PM @unlucky1

I have booked the first available appointment for you. You can find confirmation of this via your online account and can also re-schedule if this is unsuitable. 

Let us know how the visit goes 🙂