landline phone not working

[Johnf3]

Landline working until 3 hours ago. Now displays "check phone line" Rang helpline told running checks to ring back in 10 mins. Rang back got put through the same procedure!! Please advise anybody

[Beth_G]

Hi Johnf3,

Thank you for your post, welcome to the Community Forums!

I'm sorry to hear your landline service stopped working yesterday. I've had a look on this end and there seems to be some sort of break in the connection, as we cannot see the status of your landline service.

I've popped you over a private message so I can take your details and look into this further for you. 

Thanks!

[Beth_G]

Hi Johnf3,

Thanks for supplying the requested details via PM.

I've gone ahead and booked in the next available engineer appointment for you. You can view and manage your appointment slot here.

There are a few things you need to be aware of for the visit. There may be a £25 charge if:

•    The customer is not present for the technician visit (aka a missed appointment).

•    The fault is due to customer's own equipment.

•    The fault is due to damage caused by someone at the customer's premises which we were not aware of.

•    The fault is due to theft, loss, or removal of equipment.

Otherwise, the appointment would be free of charge.

Let us know how the visit goes and if you need anything else 😊