good question - normal route is you have to ring so try this
dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre
theres a freephone number 0800 052 0422. You need option 4 to speak to retentions
in cancelling it you are changing your contract that normally would start a new contract and could reduce discounts and open you up to early disconnection fees on the portion of the contract you cancel - how that will work here i have no idea - its free but it depends how its set up i think
so try the phone route and hopefully it will be simple - if not come back here
if you get offshore hang up or tell them you want a UK agent i cannot see the offshore script readers having a clue - if they wont transfer you tell them you want to give 30 days notice that usually gets you to a UK agent - once you have that just start again with what you actually want
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Tony.
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