landline permanently engaged

[JanHuygens]

Hi

Our landline has been permanently engaged - at least all day - so hoping that you can help

I've tried different handsets and sadly that makes no difference

Landline does not go into hub

thanks

[Ashleigh_C]

Hi there @JanHuygens

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry to hear that you are facing this issue with your landline!

I have taken a look and I do think an engineer will be needed. I'll pop you a PM now so we can arrange this.

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.

[Ashleigh_C · Accepted solution]

Hello again

Thanks so much for your private message and confirming your address, I have now booked you a visit for your landline – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
 

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Thanks again.
 

[JanHuygens]

Very pleased to say that the issue has been sorted by a very competant engineer 

Apparently the issue was somewhere between the street box and the main exchange and he was able to swap the line pair to our phone. I

thanks guys!

[Zach_R]

Hi @JanHuygens,
 

Thank you for the update on this. I'm very glad to hear that the technician was able to investigate and get this problem sorted out for you.

Please do let us know if there's anything else that we can help you with.

Thanks,