Friday afternoon we became aware that our VM landline wasn't working, it had been earlier in the day. the phone is plugged into a VM wall socket. The phone display shows check phone line, there is no dial tone, cannot make or receive calls. According to the Myvirginmedia app there are no issues in my area. I am not the only one to have been without a landline in my street for the last couple of days. i contacted VM customer service, who cut me off twice before getting through at the third attempt. customer service said it was probably to do with a planned switch over to digital line. we have not been informed of any switch over in our post code. The VM customer service rep then said she had arranged for a technician to call on Tuesday morning. I received a text message to say the technician visit had been cancelled due to it being a network issue. i received a further text message yesterday evening saying the fault had been rectified and all services had been restored. I and others on my street (B30 2JY) still have no land line dial tone,
the VM service status says there are no known issues for B30 2JY, but there continues to be no landline functionality. I have just spoken to customer services again to be told there IS a network fault in my postcode, and it is not due to be fixed until the 10th of August at the earliest. i then asked if my line could be migrated to the digital platform but was told that cannot happen until the current issue is resolved.
What is going on? it is unfair that VM customers should be inconvenienced in this way without any support from VM
