landline not working

[VC30]

No dial tone. Was working this morning (before 10am). I have tried plugging in another phone, no joy.

[Gareth_L]

Hello VC30.

Thank you very much for your post.

Sorry to hear about the loss of telephone service.

Have you received any emails, letter or calls regarding an upgrade to the way we now supply your landline.

You should have also received an adapter that plugs into your Broadband Hub?

Full details of the switch can be found here

Please let me know how you get on.

Gareth_L

[VC30]

I got an adapter in the post and the accompanying leaflet said I'd get an email/letter telling me when the switchover was happening, which I have not had yet.

[Gareth_L]

Thanks for replying VC30.

If the line has gone dead today, It may be the actual switch over then.

Can you please try the adapter in the back of the Hub, Needs to be the one that says Tel1.

Sorry you didn't receive details of the switch date.

Gareth_L

[VC30]

Plugged the adapter into the hub and the phone into the adapter, I now have dial tone.

Thanks for your help

[Gareth_L]

Hi VC30.

That is great news. 

Sorry again you were not informed of the switch date. 

With letters it is always at the mercy of Royal Mail. We do send them out in advance.

Can I just ask if the Phone is okay placed next to the Hub?

Gareth_L

[VC30]

it's about a foot from the hub, so far so good.

[Gareth_L]

Thanks VC30.

Were here if you do need anything else.

Have a lovely weekend.

Gareth_L