on 12-10-2022 14:20
on 13-10-2022 11:40
Hi @davefix
Thanks for confirming those details via Private Message.
I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to to the orders & appointments section then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details or reschedule if needs be.
Just to confirm, there will be no charge for this visit unless:
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable then please reschedule the appointment via any of the options above. If you do miss the appointment, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed.
Please let us know how the appointment goes.
Take care.
on 12-10-2022 14:35
Hi @davefix
Thanks for posting on our community forum and a big warm welcome here, sorry to hear about your landline issue.
I will drop you a private message to collect some more information and investigate the issue further, please keep an eye on your inbox for a message from myself.
Regards
on 13-10-2022 11:40
Hi @davefix
Thanks for confirming those details via Private Message.
I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to to the orders & appointments section then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details or reschedule if needs be.
Just to confirm, there will be no charge for this visit unless:
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable then please reschedule the appointment via any of the options above. If you do miss the appointment, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed.
Please let us know how the appointment goes.
Take care.