landline not working

[davefix]

landline not working, when you dial number from mobile it says user busy

[Travis_M]

Hi @davefix

Thanks for posting on our community forum and a big warm welcome here, sorry to hear about your landline issue.

I will drop you a private message to collect some more information and investigate the issue further, please keep an eye on your inbox for a message from myself.

Regards

[Travis_M · Accepted solution]

Hi @davefix

Thanks for confirming those details via Private Message.

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to to the orders & appointments section then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details or reschedule if needs be.

Just to confirm, there will be no charge for this visit unless:

• The technician diagnoses the fault as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
• The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable then please reschedule the appointment via any of the options above. If you do miss the appointment, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed.

Please let us know how the appointment goes.

Take care.