landline not working

[Marthaloz10]

Landline not working, message on hand set says check land line. Have checked handset and leads as per instruction but still no dialling tone and unable to receive call. How do I get contact with service provider ie. Virgin as cannot find any phone number to ring or direct help line to contact or email. 

[Akua_A]

Hi @Marthaloz10,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have been having issues with your landline. We can understand this is not ideal and we want to best help. Thank you for letting us know about the checks done in advance in regards to this.

In this case, I am sending you a private message. Please lookout for the purple envelope on the top right-hand corner and provide a response when you can.

Thanks,