My neighbour and I have been having the same problem with our phone lines for over a week.
Instead of the normal dial tone there is an interrupted choppy sound and we can’t make or receive calls.
The service status shows that there are no problems.
My neighbour contacted the call centre and, after eventually persuading the call centre that there was a problem, an engineer visit was booked.
The problem was then corrected and the engineer visit cancelled by Virgin.
The problem re-occurred and another engineer visit booked. The problem was again corrected and the engineer visit cancelled again.
The line seemed to be up for most of 7 May (I last checked it at 23:30 hrs and it was OK then) only for it to be down again on the 8 May.
Can someone help get a proper resolution to this please.