3 weeks ago
my landline is not working but internet is. if I change my phones to a bt 3560 to check whether it's the handsets do i need to alter any settings. I have tried just plugging in, but there is still no dial tone.
Good morning @luka21
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your landline services.
Can you confirm for me, is your landline connected via the wall socket or via the hub?
landline is connected to the wall socket and not hub. thanks
Thanks for replying
I'm just looking at a few things from here
It may need an engineer to come out
I will let you know asap
I will need to send you a private message to pass security to arrange for an engineer
If you can check the purple envelope top right of your screen that would be great