on 05-07-2021 21:54
my landline is not working but internet is. if I change my phones to a bt 3560 to check whether it's the handsets do i need to alter any settings. I have tried just plugging in, but there is still no dial tone.
on 06-07-2021 08:08
Good morning @luka21
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your landline services.
Can you confirm for me, is your landline connected via the wall socket or via the hub?
Kind regards,
Zak_M
on 06-07-2021 09:38
landline is connected to the wall socket and not hub. thanks
on 06-07-2021 09:46
Thanks luka21
Thanks for replying
I'm just looking at a few things from here
It may need an engineer to come out
I will let you know asap
Gareth_L
on 06-07-2021 09:48
Hi luka21
I will need to send you a private message to pass security to arrange for an engineer
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L