Help.!!! my mom is a frail 85 year old and her phone went off yesterday. I have been on the phone for 3 hours today being transferred and cut off. my sister has been on for an hour and someone told her to unplug the phone and plug it back in and still no dial tone. All I want is an engineer to come out and sort it. They did say at one point that there was a problem with the line but they cut me off when transferring me thru to an engineer.