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landline no dialling tone

Help.!!!  my mom is a frail 85 year old and her phone went off yesterday.  I have been on the phone for 3 hours today being transferred and cut off.  my sister has been on for an hour and someone told her to unplug the phone and plug it back in and still no dial tone.   All I want is an engineer to come out and sort it.  They did say at one point that there was a problem with the line but they cut me off when transferring me thru to an engineer.

Can someone please help me.

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Re: landline no dialling tone

Hi Tinab1, 

Thanks for your post and welcome to our community. 

Very sorry to hear that you're having some trouble getting an engineer out for your mum, I can assure you it's not the level of service we aim to provide. 

I'm keen to get this booked so I'll pop you a personal message now and grab some details. 

I look forward to hearing back from you soon. 

Emma_C - Forum Team