Virgin Media Community

[esox1112]

Letter recieved from virgin told to use livechat but when load page no chat available 1471 and 1571 not working was told early December would be fixed on 19th Dec by 15.30 and low and behold diddly squat happened not my home phone but my 87 year old mothers phone does not have direct access to internet only through myself or my daughter.She wrote them a letter and was told to use internet even though in the letter she told them she did not have broadband 

[Lee_R]

Hi esox1112, thanks for posting and welcome back to our community.

Sorry to hear that your mother is having issues with a few call features and for any inconvenience this may be causing her. I'm also sorry to hear that she's having a poor customer experience when attempting to resolve the issues. I would like to look on yours and your mother's behalf.  I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R