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landline isn't working.

Hi my landline isn't working. I've tried plugging a new phone in and still no dial tone, completely dead. It's the Virgin box that must be at fault. I've tried calling you numerous times but after an hr of being on hold I give up. Please can you send someone to check it or advise. I've done all the tests online on your fault reporter but it's not showing any landline faults. 

There is obviously a fault as the landline is dead, no tone whatsoever. Please help as I'm expecting telephone calls from the hospital which are important.

Thanks

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Re: landline isn't working.

Good morning @LibbyKillick 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you are having some issues with your landline.

 

I have just taken a quick look into your account using the details provided on the forum, I can see that there is currently an outage in your area, It has yet updated on the services status page. We are sorry for the inconvenience this has caused.

 

Kind regards,

Zak_M 

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Re: landline isn't working.

Hi, thanks for the reply but it's still not working, still no dial tone. 

Will it be fixed tomorrow or do you mean it's already supposed to of been fixed.

Thanks

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Re: landline isn't working.

Hi LibbyKillick,

 

I have checked over this again for you and it is showing the outage to be clear. 

 

As you're continuing to have the landline issue I will private message you so we can look into this. 

 

^Martin

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Re: landline isn't working.

Hi is there anyone available now to look into this for me?

Thank you

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