Virgin Media Community

[revolgus]

my landline has no ringtone its not worked for a few days have phoned a few times .bought a new phone this will not work

[Kath_F]

Hi revolgus, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your landline currently. 

Taking a look at things this end, there are no open area faults affecting the landline services so this looks more like an individual issue. There are a few checks I will need you to go through. Can you let me know the following please:

➡ Does the landline work if plugging your handset in another socket?

➡ When calling any number, do you get any tone?

➡ When receiving calls, does your landline ring at all?

If you can pop back to us on this, we may need to look at booking an engineer to come and check things. 

Speak soon,

[revolgus]

ive bought new phone and still no ring tone .nothing

[Chris_W1]

Hi revolgus, thanks for the message and welcome back to the forums. 

I will send you a PM to look into this further for you. 

Please look out for the purple envelope. 

Kind regards, Chris.