Hi davidworcester, thanks for posting and welcome to our community.
Sorry to hear your relative has a fault with their landline. Sorry for any inconvenience and concern this may be causing your whole family. Future reference, you can check for any possible issues in your area here. You can also book a technician via that link if needed. Also, do you know if the telephone line has switched over as per here? Also have the useful tips here, been unable to help? As you've reached out to us. I would love to take a closer look on your behalf. I am going to send a private message. Please look out for the purple envelope in the top right of your screen.
Hi davidworcester, thanks for getting back to me privately.
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here.