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landline dead

lesanon
Joining in

landline dead checked with neighbour also dead service status says no problems

3 REPLIES 3

Molly_T
Forum Team
Forum Team

Hi Lesanon 👋 Welcome back to the community!

Sorry to hear about this issue with your landline service. When you say the landline is dead do you mean there is no Dial tone? 

I will send you a PM to confirm a few account details so we can run some diagnostics, and offer further support! You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞
 

Molly

forgot to say thank yo

Hi Lesanon 👋. Thanks for returning to the public thread to keep it updated!

If you ever need to find our PM conversation you can head to your Inbox in the top right corner of the page. 

It's no problem! Glad to be of help. 

Please do let us know if you continue to have issues so we can check if the outage is ongoing or if you have an alternative fault we need to be aware of so we can fix it!

Thanks for your patience whilst we get things sorted! Wishing you all the best. 🌞

Molly