Thanks for confirming this @WADDO
How many pieces of equipment are connected to the phone line?
There are a few troubleshooting checks I will need you to perform to see if they are successful in resolving the issue. Can you:
- Check the phone is seated in the base unit correctly & powered ON.
- Remove all other equipment connected to telephone sockets.
- Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in.
Let me know if any of these checks work at all, or if anything changes with the dial tone.