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justanotherbill
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land line

I have managed to set up the internet and TV with no issues but I can't get a dialling tone on my land line. The phone was working with sky the day before and i have used the cables the were sent with the virgin equipment. I have checked the connections and they are fine. i am keeping my original number. Can anyone help or does anyone have a virgin email address I can send this query to as I already spent 20 minutes on the phone and couldn't get through   

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Steven_L
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Re: land line

Hey justanotherbill,

 

I have been able to locate your account you have been provided a temporary number to use until we can arrange for your number to be ported in.

 

Whilst in your account I have ran some tests including a test call to your line that isn't getting through to you and this means that there is an issue with your line that would need an engineer visit to resolve.

 

I have arranged for the appointment and you can find all the information that you need about your appointment on your online account and clicking My Account and Order tracking.

 

Regards

Steven_L

 

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