land line suddenly stopped working

[DAMRAIDER43]

land line suddenly stopped working no incoming or out going calls. how do I report this from my mobile phone. help please

[Vikki_M · Accepted solution]

Hi @DAMRAIDER43

Thank you for your post and welcome to our community.

I am sorry to hear about the issue you are having with the land line.

Are you connected via the hub or the wall socket?

If wall socket, have you received an adaptor from us or any texts/emails regarding the home phone switch over?

Please pop back to us when you can. 

[DAMRAIDER43]

phone connected to wall socket. not yet received hub adaptor.

Managed to find phone number, fault on line being fixed should be up and running by 9:00pm tonight (17th).

Thanks for your reply

Brian

[Carley_S]

Thank you for confirming this @DAMRAIDER43

Sorry to hear that you are affected by an area issue. I can assure you, our engineers are working to have this resolved as soon as possible. Please let us know if you are still having issues after 9pm tonight and we'll investigate further. 
 

[DAMRAIDER43]

still no land line. phone is wall socket. calls out starts to dial then cuts off. income not available.
Been without now for three days need is urgent I have wife in hospital.

[Alex_RM]

Hi DAMRAIDER43,

Sorry to see you're still having some issues with the line, so I can go through a few more details with you I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm