I have been trying to change my landline package to a basic landline without any exras, but there seems to be no option to downgrade, and the chat button does not work. How can I do this please?
Sorry that you're having issue downgrading your phoneline at this time. To discuss your package you can give us a call on 0345 454 1111/150 or via SMS 0753 305 1809 and our team will be more than happy to perform a package review for you.
