amended my package down about a week ago including having no land line . these changes were meant to be implemented on the 23rd august , however as of yesterday my land line isnt working.
the on line links to check if this is a fault doesnt work online
tried ringing 0345 number but as usual in my experience no one answers . ( understand some call centres are closed , but you have had over 4 months to put other systems in place )however you continue to take full payment from me for services you are not providing.
Thanks for your reply . I did of course try this with the phones and the other points you listed before posting . I received a letter from Virgin quoting a complaint number , replied yesterday using the text message service 07533 number quoted in the letter. This was at 9.59 yesterday still no reply. The 0345 and 150 telephone numbers apppear to be so under manned its pointless sitting on hold .
Very disappointed , I understand what the world is going through , but you have had over 4 months to provide a service for your customers which is useable.
Did you actually read my first post , the 0345 and 150 appear to be so undermanned they are next to useless for me. Virgin made an error on my account , they removed a service appx three weeks early , but charged me for it. Because there was no one to talk to on my inital call in July , you charged me for an extra month I didnt want.
There is email and we could have resolved this issue very quickly by communicating via that .