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dawn2020
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land line crackling, and occasional disconnects

About a week ago the land line started crackling, it was fairly loud drowning out most of the conversation. A day later the phone would occasional disconnect and would not be able to make or receive calls, it now seems to cycle between these two issues.

I ran the fault test and it came back with "The test results were inconclusive", however as i am hard of hearing phoning and understanding a fair amount of accents is difficult i also got a new phone set to try, but that has the same issues

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Corey_C
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Re: land line crackling, and occasional disconnects

Hi dawn2020,

 

Thanks for your post and for reaching out to the community forums. Sorry to hear that you have been having issues with your landline service. I've got a tech visit booked for you on Thursday:  1/10/20, Sch Time: 8-12PM   You can view or reschedule this from your online account with this link

 

Thanks,
Corey C
 

 

 

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dawn2020
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Re: land line crackling, and occasional disconnects

Thank you for the quick response and help.

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Beth_G
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Re: land line crackling, and occasional disconnects

No problem dawn2020.

 

Let us know how things go after the appointment and if you need any further assistance.

 

Have a great day.

 

Beth

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