Our landline is not working, the last time we made a call on it on Wednesday morning it was fine, I have wasted two hours travelling into the nearest town today to buy a new phone only to find that has the same issue, so I think it is safe to assume the problem is on the line somewhere.
Broadband is working fine, we don't have TV.
The online service checker says there are no faults and trying to report the fault online I just get sent round in circles.
Any chance of getting an engineer out sometime next week to look at it?
I suspect it might be the brown box on the wall outside, this is in our downstairs neighbours garden and services her flat as well as ours, it's a bit of a mess down there and as the box hangs off the wall most of the time it wouldn't take much I guess to damage the cabling, we've had problems with the box and wiring before.
Small update, all fixed, engineer was great and knew almost immediately what the problem was (the wires in the box in the downstairs garden had broke), and through what could only be described as a very out of character act of kindness, our illustrious downstairs neighbour let the engineer into her garden to fix the issue without any problems.