I thought I had sorted this out last time back in April this year, but when I had my most recent bill for my landline I was surprised to see 13 phone numbers all of the same number 01902 421825 all lasting exactly one minuite and some in the very early hours 03:36am, I called this number on my mobile and it's a fax number or whatever, but no one answers.
I spoke to billing about this but they insisted that I had made the calls when I do not use my landline for outgoing calls, I have a mobile (not on Virgin) with unlimited calls.
As billing couldn't sort out my problem, I was passed to their technical department who said that I would have to pay for an engineers visit, what a damn cheek when I have allready been billed for calls that I have'nt made.
I spent over 2 hours on my phone to Virginmedia and didn't get anywhere, just passed back and forth to different departments in india, who then started asking me for my password when I had given it to them at the start of the conversation.
As my contract runs out in November, I will not be renewing it, I will be going elsewhere.
This is not good customer relations, I worked for Virginmedia as an engineer, please sort this out before it's too late please.
Thanks for posting and sorry to hear you're having an issue again with charges on the line.
If you suspect this is a crossed line we can arrange for an engineer to take a closer look, if you're sure no one in the property has made these calls. It's only if no fault is found with the line that this would then be a £99 charge.
Thank you for replying, I have been through all of this with different departments of VM today, I am convinced that the issue is related to that of the DP (Cabinet) up the road, there have been a number of vans to the cabinet in the past couple of months VM,Openreach,Kelly Comms to name a few, and it's always after that I am billed for these odd numbers, all of the numbers are the same and I was supposed to have called them at exactly the same time, how's that work then on a single landline? sounds like a subs card fault to me, but I don't work for you anymore.
I will decline the offer of an engineer at this point, as knowing what VM say's when they cannot locate the fault in their equipment, it's a subscriber fault and I will be left to pay a call out charge, so forget it. I won't be renewing my contract.