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littlewoodie
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joinedVirgin 4 weeks ago, land line phone has not rung in house since then

Joined Virgin 4 weeks ago, and the land line phone has not rung in house since then, I have no idea that people are trying to contact me. On March 13th spent 2 hours on the help line phone! Yesterday spent 3 hours on help line phone!! Today so far, have spent 1 hour and 2 minutes on the help line phone, and will try again when I finish here. I begin to feel that joining Virgin was a bad move on my part!

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Very Insightful Person
Very Insightful Person
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Re: joinedVirgin 4 weeks ago, land line phone has not rung in house since then

1) Ensure your phone is plugged into the Virgin Media master socket, not your old BT one.

2) When plugged into the Virgin socket do you get a dial tone? If you do ring your mobile to make sure what number you have.

 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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