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bjcorr79
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is there a direct number to help with faults for the disabled

some electricity board staff cut through my disabled fathers virgin cable over 8 hours ago the engineer called into Virgin to explained what had happened and that my father is a stroke victim in a wheelchair they said a technician would be out within 4 hours still no one and now his health alarm going off 

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Rachael_F
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Re: is there a direct number to help with faults for the disabled

Hi bjcorr79,

 

Thank you for reaching out, I'm really sorry that your father's cable has been cut and that you've had difficulty getting this resolved. I'm afraid we don't have a separate faults line for disabled customers, but I'd be more than happy to help.

 

I'll send you a private message now to confirm the relevant account details so I can see what's going on. Please head to the purple envelope in the top right corner to respond.

 

Thanks,

Rachael

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