Hi bjcorr79,
Thank you for reaching out, I'm really sorry that your father's cable has been cut and that you've had difficulty getting this resolved. I'm afraid we don't have a separate faults line for disabled customers, but I'd be more than happy to help.
I'll send you a private message now to confirm the relevant account details so I can see what's going on. Please head to the purple envelope in the top right corner to respond.
Thanks,
Rachael