Virgin Media Community

[bjcorr79]

some electricity board staff cut through my disabled fathers virgin cable over 8 hours ago the engineer called into Virgin to explained what had happened and that my father is a stroke victim in a wheelchair they said a technician would be out within 4 hours still no one and now his health alarm going off 

[Rachael_F]

Hi bjcorr79,

Thank you for reaching out, I'm really sorry that your father's cable has been cut and that you've had difficulty getting this resolved. I'm afraid we don't have a separate faults line for disabled customers, but I'd be more than happy to help.

I'll send you a private message now to confirm the relevant account details so I can see what's going on. Please head to the purple envelope in the top right corner to respond.

Thanks,

Rachael