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polly2709
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is 0800 chargeable after the hour on landlines

Hi can anyone help me please, my sister is a virgin media customer and had to make a call to a 0800 number as her parcel went missing, she was on hold for 2 and a half hours and still did not get through, will this be a chargeable call after the hour or not as 0800 is a free number to call. thanks 

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nodrogd
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Re: is 0800 chargeable after the hour on landlines

There is a difference between "inclusive" calls & calls which are free.

Calls that are inclusive of your package are not chargeable for the first 60 minutes.

Free calls are just that. They are Free no matter what call plan you are on, duration or time of day or provider you are with.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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polly2709
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Re: is 0800 chargeable after the hour on landlines

ok great , I thought as much but my sister was panicing 

 

thanks Polly 

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