i cancelled tv and landline and youve raised my bill twice and are still charging me
I have Broadband, tv and landline.
But my 1 year contract was coming to an end and i did not want the price to hike up so i called up and cancelled the tv and landline and kept the broadband. it was cheaper just getting a second sky box in my room for the tv anyways.
originally i was paying 45 per month. then the price jumped up to 57.99 in january. thats when i phoned to cancel the tv and landline. now checking my bill its gone up again to 61.94.
my landline is still working as is the tv. neither have been turned off. i figured oh they will just cut them off at the end of the month, but looking at my account, it says my next 2 bills will be 61.94. despite the fact my contract has been updated to just be broadband at 37 pounds a month.
what is going on?
also ive received 2 phone calls today with a British automated message saying due to illegal activities my internet is being cut off in 24-48 hours, pressing 1 puts me to an American automated message, then im finally transferred to an Indian fella in a call center who says hes from BT. im assuming its a scam? once he finished blabbing i said im with Virgin and he stammered so i hung up.
Re: i cancelled tv and landline and youve raised my bill twice and are still charging me
theres a number of things at play here or could be
last thing first the calls are a scam ignore them
coming to the end of your contract will involve a price increase as the introductory discounts will end - the new price should have been on your contract
dropping the phone line at any time will not reduce your package cost - the way VM price packages it can increase the bill so there will have been no saving dropping that
if the cost of the TV was less than the increase because of the contract end that could explain the increase add to that you will have lost any package discounts
you need to talk to UK retentions to get clarity and a better deal [possibly] - so
dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - then "technical issues" - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre
that used to get you to a UK agent but some have reported it takes them to offshore - if it does say you want to give 30 days notice - that should then get you transferred - then just talk it through - you dont have to give 30 days notice at that point