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ash165
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how to register parent as vulnerable

My mother is 91 and vulnerable. her home phone is not working properly and it is connected to to a care alarm so is very important. I cannot get through to anyone to report the fault after waiting for an answer for ages. How can I get the phone sorted asap?

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Natalie_L
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Re: how to register parent as vulnerable

Hi ash165, 

 

Welcome to the Community and thank you for getting in touch. 

 

I am very sorry to hear your Mother is experiencing issues with her phoneline, I appreciate this must be concerning.

 

I am going to pop you over a private message now to grab a few more details and we will get this looked in to straight away. 

The message will be available via the purple envelope on the top right of this page. 

 

Speak soon, 

 

 

 

Nat