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Beech101
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how to get an engineer to connect our phone line after the last ones didnt have the right connectors

after having a new cable put in due to water damage the engineers did not have the right connectors to reconnect our phone line at the external box on the house wall. three weeks later we are still waiting for them to visit to connect us

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Paul_DN
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Re: how to get an engineer to connect our phone line after the last ones didnt have the right con...

Hi Beech101,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are unable to use your phone still as we haven't provided the correct connectors.

 

I have tried to locate your account our end so I could have a look but have been unable to using the information we have for you, so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 


Regards

 

Paul.
 

 

 


Regards

Paul.